Last updated: 23 June 2025

Welcome to Rachel Sprunt Counselling and Wellbeing. Your privacy is important to me. This policy outlines how I collect, use, store, and protect your personal information when you visit this website or engage in therapy with me.

1. Who I Am

I’m Rachel Sprunt, a person-centred counsellor offering online counselling services. I am the data controller for the personal information you provide through this website and during our work together.

You can contact me at:
hello@rachelsprunt.com
www.rachelsprunt.com

2. The Information I Collect

I may collect and process the following personal data:

Your name

Email address

Telephone number

Emergency contact details

Date of birth or age

Relevant health or mental health information

Brief details from contact forms or enquiries

Notes from therapy sessions (if applicable)

Website usage data (via cookies or analytics)

3. How I Collect Your Information

Your information may be collected when you:

Complete a contact form on my website

Email or call me to make an enquiry or book a session

Begin therapy and share personal details during our sessions

Use my website (via cookies or analytics tools)

4. Why I Collect Your Information (Legal Basis)

I only collect data that is necessary for providing a safe and professional service. Under UK GDPR, I use the following legal bases:

Consent – e.g. when you contact me via this website

Contract – to provide counselling services you have requested

Legal obligation – such as safeguarding requirements

Legitimate interests – to run and protect my business appropriately

5. How I Use Your Information

Your data may be used to:

Respond to enquiries or questions

Arrange, provide, and manage counselling sessions

Maintain therapy records as part of good professional practice

Contact you regarding appointments

Improve website functionality (via cookies)

I do not use your data for marketing or pass it to third parties for advertising.

6. How Your Information Is Stored

All personal data is stored securely and in line with professional standards:

Electronic records are stored on encrypted, password-protected devices

Emails and session links are sent using secure platforms

Session notes are stored separately from identifiable data

Your information is kept for 7 years after the end of therapy, unless legal requirements state otherwise

7. Sharing of Information

I will only share your personal information in limited and specific situations:

In supervision (anonymised and in line with ethical guidelines)

If I believe there is a serious risk of harm to you or others

If required by law or a court order

With your consent (e.g. to contact a GP or emergency contact)

I will never sell or share your information for commercial purposes.

8. Your Rights

Under UK data protection laws, you have the right to:

Access the personal data I hold about you

Request correction of inaccurate data

Ask for your data to be erased (in certain circumstances)

Restrict or object to the processing of your data

Request that data be transferred to another provider

Withdraw your consent at any time (where applicable)

Lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

9. Cookies and Website Analytics

My website may use cookies or similar technologies to:

Monitor and improve user experience

Collect anonymous usage data (e.g. via Google Analytics)

You can disable cookies via your browser settings if preferred.

10. Session Links and Online Security

Once payment is received, you’ll receive a secure video session link by email. This will be sent no later than 24–48 hours before your session. I use end-to-end encrypted platforms to protect the confidentiality of our sessions.

11. Changes to This Policy

I may update this policy from time to time. Any significant changes will be posted on this page.

12. Contact

If you have any questions about this policy or your data, please get in touch: hello@rachelsprunt.com